Complete
The candidate answers a role-specific online assessment.
Customer Service Representative · v1
See the evidence
behind each answer.
Turn candidate responses into structured assessments and professional PDF reports, with competency scores, supporting evidence, and focused interview follow-up areas.
Working prototype · Built to support human hiring decisions.
The workflow
From answers to a report you can use.
Spend less time compiling assessment notes and more time reviewing what candidates actually demonstrated.
Analyze
AI reviews responses against the questions and defined job-related criteria.
Score
Competency scores are combined using fixed weights for this assessment.
Report
The workflow generates a PDF with scores, supporting evidence, and follow-up areas.
Review
Your team reviews the report alongside interviews, experience, and other relevant evidence.
Our first assessment
Built around customer-service situations.
Ten questions cover common service scenarios. The current assessment is designed for Customer Service Representative roles.
01
Customer judgment
Five scenario questions explore recognizing appropriate responses to delays, wrong orders, urgent requests, unknown answers, and policy exceptions.
02
Written responses
A customer message and two investigation scenarios examine communication and the steps a candidate would take to resolve a concern.
03
Priorities and detail
A task-ranking exercise and an order-record comparison provide focused evidence for prioritization and attention to detail.
What your team receives
Professional reports. Clearer hiring conversations.
Each report brings together five competency scores, a weighted overall score, question-specific evidence, strengths, and areas for further evaluation.
PDF reports can be shared directly with the employer. Contact us to arrange assessment setup and report delivery.
Evidence attached to the scores
See which responses support each assessment.
Contradictions made visible
Explore differences between selected answers and written responses.
Useful interview follow-up
Focus the next conversation on areas that need clarification.
Human review comes first
An assessment of the work sample.
Your team makes the hiring decision.
HRGauge Assessments analyzes submitted job-related responses. It does not make hiring or rejection decisions, and the scores are not a validated predictor of job performance. Consider the evidence alongside interviews, qualifications, and experience.
HRGauge by Hayahay
Starting with assessments.
HRGauge is our home for practical HR tools. Assessments is the first working prototype. Interview guides, document checks, and HR readiness tools are future ideas, not available modules.
Hiring for sales or technical support? Tell us about the role. Those assessments would need their own questions and scoring criteria; they are not included in the current customer-service version.
HRGauge Assessments by Hayahay
See how it fits your hiring process.
Ask for a walkthrough of the customer-service assessment and its PDF report, or discuss the role your team is hiring for.
Talk about your hiring workflowMake life easier.